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SiteLock Malware Detector

Cloud Based, Comprehensive Website Security Solution

SiteLock FAQ

What is SiteLock?

SiteLock is a cloud-based, website security solution for small businesses. It works as an early detection alarm for common online threats like malware injections, bot attacks etc. It not only protects websites from potential online threats, but also fixes vulnerabilities. Features include:

Note:
SiteLock is only meant for websites and not for a personal computer or laptop.

Why an SSL certificate is not enogh for protection?

An SSL certificate is used only to encrypt a connection between the browser and server to safely transmit sensitive information. However, SiteLock actually protects the database where this information is stored, scans your website files and applications, protects from data breaches and spreading of viruses/malware. These functionalities are not provided by an SSL certificate.

How do I configure SiteLock for my website?

SiteLock is a cloud based service and does not require any installation. Once provisioned for your website, it automatically starts scanning your website using the basic scans.

To use the advance features, some amount of configuration is required:

What is SiteLock badge or TrustSeal?

SiteLock badge or TrustSeal is a image that can be displayed on your website to assure users that your website is secure and malware free. Since SiteLock performs all scans daily, the TrustSeal is updated everyday to indicate that all scans have passed.

Note:
The badge is displayed only when no issues are found during the website scan.

What is Deep 360 Degree Site Scan?

Deep 360-Degree Site Scan checks all files susceptible to threats, including .css files, .js files, .jpg, .png and other image files and others. It performs a deep scan checking for anything that could turn into a security issue.

What different types of scan are available?

Available types of scan include:

All these scans are part of the Deep 360-Degree Site Scan. The availability and frequency (daily or one-time) of these scans differ from Plan to Plan.

In case a site is infected, will the TrustSeal display threat notification to the visitors on site?

If a scan fails, site visitors will not be alerted to any problem. The TrustSeal will simply continue to display the last date when all scans were passed. If the site owner fails to rectify the problem, within a few days SiteLock will remove the TrustSeal from the site. The TrustSeal will never indicate that a website has failed a scan.

How does SiteLock perform website scanning?

SiteLock performs two types of scans to detect malware and vulnerabilities on the website:

Outside-in Scan

A basic scan that checks for malware present on the website pages, like external redirects, hidden links, obfuscated JavaScript, links to known malware sites, etc.

Inside-out Scan (FTP Scan)

An in-depth scan that downloads the website files on SiteLock's servers and checks for malicious code.

Note:

What is SMART?

SMART stands for Secure Malware Alert and Removal Tool. If enabled, performs an in-depth site scan and automatically removes malicious code from files on the site. SiteLock makes calls to the web server and replicates the website files on their secure servers and scans the contents thoroughly to identify malicious code or vulnerabilities. In the course of doing this, it can also remove the malicious code from the files, to prevent further damage.

You can choose to not allow SMART to remove any code. In that case, you will only be notified of the vulnerability identified, and you will need to manually check / remove it.

Note:

How does Secure Malware Alert and Removal Tool (SMART) work?

Note:
This scan is not available in the lowest plan.

How will I know what changes SMART made to the website / What happens if the website breaks after SMART removed some code?

SiteLock provides a month's worth of change logs for your website. You can always restore the previous version of the page / website. You then need to manually check the highlighted code for any malicious components and remove them yourself.

What is Application Scanning?
What is TrueShield Firewall?
What if SiteLock has incorrectly highlighted legitimate code as vulnerable / malicious?

It might be happen that certain code on the website looks vulnerable but it is still doing what you intended it to do. If so, you can use the Report a False Positive option in the SiteLock Panel and SiteLock will ignore that vulnerability moving forward.

What is the purpose of Domain Verification?

The purpose of this verification is to ensure that the user indeed owns and controls the website. Domain names registered under MechanicWeb will be automatically verified. For other domain names, the verification process can be completed in one of the following ways:

Instructions for these options are available in the SiteLock Dashboard.

Note:
While all other scans will work even if the domain name has not been verified, the TrustSeal cannot be displayed on the website and an Application Scan cannot be conducted.

What is the purpose of Business Verification?

Business verification is a service offered by SiteLock where it verifies the phone number and physical presence of your business. This is typically conducted to assure online users that a business actually exists and it is not a fly-by-night setup and is required to display your physical address and phone number on the TrustSeal. Business verification is conducted by the SiteLock team, where the website owner is ratified for his actual physical presence and includes:

Phone Verification

Phone Verification ensures that the number mentioned is actually manned by a team and customers can report issues or request additional products or services. You need to enter your phone number in the SiteLock Panel and request a verification. Within an hour, you will receive an automated call from SiteLock and you will be provided with a 4 digit code. You then need to submit that code in the SiteLock Panel to verify your phone number.

Postal Address Verification

Postal Address Verification ensures that the site owner can receive and respond to postal mail, such as customer payments or inquiries. After providing your postal address in the SiteLock Panel, you will receive a letter at your postal address within 7-10 days of requesting verification. This letter will contain a 4 digit code that needs to be submitted in the SiteLock Panel to verify the physical address.

Note:
If you want to display your contact information on the TrustSeal, it is necessary to verify your business details.

What is Reputation Monitoring?

SiteLock's Reputation Monitoring consists of the following components:

Search Engine Blacklists

SiteLock monitors if any page or link on the website is listed in the blacklists maintained by search engines or matches with their database of over 7000 known malware sites.

Spam Blacklists

SiteLock checks if the email server is listed as a spammer on leading blacklists so as to prevent emails from being marked as spam.

SSL Verification

SiteLock examines the site's SSL certificate to verify. It examines an SSL's encryption strength, certification authority, certificate expiry and validity of name / domain name.

What type of a Firewall is offered by SiteLock and how to set it up?

SiteLock offers a basic firewall to help block bot traffic which may harm the website. On logging into the SiteLock Dashboard, you can see a graph of your website's traffic which reports human visits and bot visits.

To use SiteLock's Firewall, you need to add an A record to your domain name in order to point to SiteLock's servers where the Firewall is installed. This way, all traffic coming to the website is routed through the Firewall.

How is traffic routed back to the website after going through the Firewall?

You are required to specify the IP address of your website in the SiteLock Panel so that after routing your traffic through the Firewall, SiteLock can divert it back to your website.

Can I configure the Firewall?

The Firewall is pre-configured, and no options are available within the SiteLock Panel to manage it. However, in the higher end Plans, users can configure certain aspects of the Firewall.

Will SiteLock's Firewall block bots of search engines also?

Search engines use spiders to crawl and index websites. SiteLock's Firewall can distinguish good bots from bad bots and hence will not block search engines from indexing the site.

What is a Content Delivery Network (CDN) ?

A Content Delivery Network is a set of servers, spread across the world that cache your website. When a user requests your website, the server closest to the user's location will serve those requests. This in turn serves the website faster, thus speeding up its performance.

Note:
Faster load times not only improve user experience but also contribute to better website ranking, as search engines take load time into account while ranking a website.

How can I set up CDN for my website?

You need to add a CNAME record to a sub-domain (www.mysite.com) to redirect to SiteLock's CDN.

Note:
A CNAME record should always be added to a sub-domain and not the primary domain, as it might clash with an MX record set up on the primary domain, thus hampering the email.

What is TrueSpeed CDN?
I am a reseller, does SiteLock send any alerts to my customer or the domain name owner?

No. All notifications are sent from our system with your branding.

What products is SiteLock compatible with?

SiteLock is compatible with all types of hosting purchased either from MechanicWeb or elsewhere.

Can I use a single SiteLock Order for multiple domain names?

No. A single SiteLock Order can be used for only a single domain name. Hence, separate SiteLock Orders need to purchased for domain names individually. However, all SiteLock Orders belonging to the same user can be managed from a single SiteLock Panel.

Can the SiteLock Panel be accessed directly through a URL?

There is no way to access the SiteLock Panel directly through any URL. It can only be accessed from the SiteLock Management page from within the Reseller / Customer Control Panel.

Is there a Money Back Guarantee for SiteLock Orders?

We are not offering any Money Back Guarantee for SiteLock Orders.

What steps need to taken on receiving a threat alert?

On receiving a threat alert, login to the SiteLock Panel and view the details of the threat. Then, you may:

I recently signed up for SiteLock and noticed that I am getting some empty submissions from some of the forms on my web site (Contact us, etc.)

SiteLock probes your site to determine if fields and forms on your site are vulnerable to attempts by hackers looking to exploit these forms to gain access to your data. This will result in attempts to submit forms on your website with encoded data.

If you wish to stop receiving these e-mails or entries, you may want to do some validation on the fields within your form to ensure that data is being submitted in the correct formats before triggering e-mails or database inputs. Since SiteLock inserts data that would not likely be valid for any fields on your site, these validation measures should stop you from getting these empty e- mails or entries. It is also a good coding and security practice to make sure your website visitors are providing the correct data in the expected formats.

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