Proactive Server Monitoring
24/7 Customer Support
Free SSL, SpamExperts
One Click App Installer
Automatic Script Update
R1Soft CDP Backup
Virus & Malware Scan
Customer service is our greatest strength that empowers the MechancWeb hosting experience. A friendly, knowledgeable, and humble customer service team works 24/7 to deliver personalized support so that you can have the peace of mind relying on us, knowing you are in good, capable hands.
No matter what time it is or what type of issue it is, we are always available to help you. Our customer service team works 24/7 consistently and diligently to ensure help is always on hand, whenever you need it, even during holidays.
We know that solving an issue is more important than offering a fast response. This is why we put priority on solving problems rather than answering fast. We read every part of your query thoroughly and perform adequate investigation in order to solve the issue at hand. More often than not, we end up solving an issue in the very first reply. This results in a faster resolution time than many of our competitors who advertise fast response times.
We have grown a team of dedicated staff members, all as in house employees. Each is trained to know our company, services inside and out, and has excellent people skills. Our support team knows us, knows web hosting and knows how to help you.
The support center gives you a place to get the quickest help possible. Our team of expert support staff is more than happy to help you around the clock, 24/7/365 days a year. All your questions and answers, complicated or in-depth issues are resolved by submitting a ticket to support center.
We provide you with all the information you need when it comes to both novice and expert topics. The knowledgebase is a searchable database of some of the most common questions and support issues.
We also give you uptime reports, using our monitoring service, and tools to check your server’s current network status.
You will also get official maintenance and outage notices. It is important to us that you are given up to the minute information about any outages, maintenance or any other server side details you need to know.
Trained experts are on hand 24/7 to solve technical issues and offer the guidance you need