Hassle Free Moneyback Guarantees
If for any reason you are unsatisfied with any aspect of our Services within the duration of the Moneyback Guarantee, and we cannot fix the problem, open a ticket to have your contract fees reversed. Our Services are backed by the following guarantees:
45 Days Moneyback Guarantee
- Shared Hosting
- WordPress Hosting
- Reseller Hosting
- eXceed Email
30 Days Moneyback Guarantee
25 Days Moneyback Guarantee
- GroupOffice Email
- Open-Xchange Email
Terms & Exceptions
- The Moneyback Guarantee does not apply to any product or service that is not listed here.
- Due to the nature of the products, the Moneyback Guarantee does not apply to domain name registrations/transfers/renewals, WHMCS and other software licenses, dedicated IPs, SSL certificates, website design, website builder, semi-dedicated hosting, VPS, dedicated servers, setup fees, product addons, or managed services.
- The Moneyback Guarantee does not apply to payments made through Payssion using Bitcoin, Webmoney, Alipay, Paytm, or OneCard.
- The Moneyback Guarantee period starts when the customer account is initially activated, regardless of any promotions used or free trial periods.
- The Moneyback Guarantee is valid for the first days after the customer account is initially activated.
- Account credits cannot be refunded and must be used for purchases and renewals.
- Any funds sent to us which are in excess of the amount owed can only be reimbursed in credits and cannot be refunded.
- The Moneyback Guarantee becomes void after you receive free goodies, items, or services regardless if it is part of the package or promotion.
- No refund will be made in case of any abuse or violation of our Terms of Service.
- Only one valid claim can be made per customer account.