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Dedicated Server FAQ

Hands off Hosting Experience with an Abundance of Configuration Choices

Frequently Asked Questions

How do I transfer my websites?

Managed Dedicated Server comes with free migration from cPanel and DirectAdmin based servers. Our expert migration team will transfer all your websites, databases, and emails from your previous server to your managed server with us.

What is a Managed Dedicated Server?

A dedicated server is a bare metal server exclusively dedicated to a single individual, organization or application. It is built with dedicated hardware and is not shared with any other customers, or services. Typically, you would want a dedicated server when you need fine grained control over hardware specification, server configuration, and locked down security to output optimal performance for supporting large traffic or resource intensive tasks and applications.

A Managed Dedicated Server is a dedicated server but without the overhead of server administration. We handle server management, security, optimization, software updates, and troubleshooting as per your requirements.

Can the Managed Server be used without any prior experience in server administration?

Yes, of course. Our managed server is designed specifically for users who do not have any experience in server administration. We provide you with an easy to use environment so that you can focus on your website without any concern of managing your server. We handle the server side tasks, maintenance, and troubleshooting just as we do with shared and reseller hosting.

Do you provide root access?

Yes, we provide full root access. Please log in to your client area and open a ticket to get root access. If you do not have any prior experience in server administration, we recommend you do not use root access and let us handle server administration entirely.

How safe is my data with you? What will happen if my data is lost due to a server or hardware failure?

Data safety is of the highest priority with us. All plans come with free offsite backup integrated into your hosting control panel to take periodic automatic backups. The backups are stored on an offsite server located in a geographically different data center. You can easily restore your data from these offsite backups in the event of any data loss or server failure.

What is Offsite Backup Storage?

Offsite backup storage can be used to store backups of your websites, files, and emails on a separate server located in a geographically different data center. It keeps your data safe in the event of a server issue or a hardware failure. It is also useful to revert to a previous version of your websites and files if you accidentally delete something. You will be able to access, download, and restore the backups using the tools integrated into your DirectAdmin and cPanel control panels.

What is included in the Managed Service?

The managed service includes installation, configuration, and maintenance of your server, including but not limited to the following:

We do not hesitate to reach beyond our scope in providing support. Rest assured that we will have your back when you need us.

How much time does it take to set up my Managed Dedicated Server?

It can take one to five business days to deliver a fully configured managed server, subject to hardware availability and server configuration. Please contact our sales depertment to get a more precise estimation of your provisioning time.

Some providers simply install DirectAdmin or cPanel and handover the server. We perform several additional tasks before delivering a new managed VPS, which requires some additional time:

In the end, you get a properly configured, tested, and ready for use managed server.

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