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Semi Dedicated Hosting FAQ

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Frequently Asked Questions

What are your server locations?

Semi Dedicated Hosting is available in Dallas (USA), Los Angeles (USA), United Kingdom (EU), Germany (EU), and Singapore (Asia).

What is Semi Dedicated Hosting?

Semi Dedicated Hosting is easy to use high performance hosting with large resource allocations. In a way, it is similar to regular shared hosting but comes with VPS like isolation and resources - more CPU, RAM, and other server resources. It delivers fast page load times, is fully managed, and can handle large traffic and sudden traffic spikes.

Is Semi Dedicated faster than VPS?

Semi Dedicated Hosting is faster than VPS when hardware and software are identical. It is also faster at the same price point.

The underlying server of Semi Dedicated Hosting can have much better optimization at the software level, which requires access to a larger pool of hardware resources. On a VPS, the software stack can only access what the VPS has. Hence, it cannot outperform Semi Dedicated.

For example, if you have 3 GB RAM, and the underlying server has 128 GB RAM, the software stack of the server can access the entire 128 GB RAM, which results in better optimizations. But on a VPS, if you have 3 GB RAM, the software stack can only access 3 GB, which is not adequate to outperform a software stack that can access 128 GB RAM.

A fast VPS requires various software and optimization for fast performance. You will need to pay for commercial software licenses to install them. But with Semi Dedicated Hosting, a full stack of performance and stability software is included for free.

What are the differences between VPS and Semi Dedicated Hosting?

The primary difference is, you cannot install any server software on Semi Dedicated Hosting. It comes bundled with premium software (LiteSpeed, CloudLinux, MailChannels, JetBackup, etc.) to enhance user experience, performance, and stability. You do not need to pay any license fee for them.

You can install server software on VPS, but you will need to pay for software licenses. Here are some key differences between different services:

Feature Reseller XL Reseller Semi Dedicated VPS (Managed) VPS (Unmanaged) Quasi Dedicated
Server Management Yes Yes Yes Yes - Yes
cPanel Accounts 25+ 25+ 1 Paid Upgrade Paid Upgrade 1+
VPS Like Resources - Yes Yes Yes Yes Dedicated
VPS Like Isolation Yes Yes Yes Yes Yes Yes
1-Click Install WordPress Yes Yes Yes Yes Paid Upgrade Yes
Change PHP Version Yes Yes Yes Yes Configurable Yes
Change PHP Settings Yes Yes Yes Yes Configurable Yes
SSH Access Yes Yes Yes Yes Yes Yes
Root Access - - - Yes Yes -
Change Server Settings - - - Yes Yes Yes*
Ability to Install Software - - - Yes Yes Yes*
LiteSpeed Web Server Yes Yes Yes Paid Upgrade Paid Upgrade Yes
Premium Software Yes Yes Yes Paid Upgrade Paid Upgrade Paid Upgrade

*Changing server settings and installing software on Quasi Dedicated Server is handled by us and is subject to prior approval.

Do you provide round the clock, 24/7 support?

Yes, we do. We are available 24/7, round the clock, even during the holidays and festive seasons.

Do you provide guaranteed uptime?

Yes, we provide a 99.9% uptime guarantee. We have a proven history of maintaining more than 99.9% uptime on all of our servers. If we fail to uphold our commitment, we will compensate you as per our uptime guarantee.

Do you provide a money back guarantee?

Yes, we offer a 45 day money back guarantee.

Is there a minimum contract term?

Our subscriptions start from the monthly term. There is no minimum contract term.

Which payment methods do you accept?

We accept PayPal, Apple Pay, Google Pay, iDEAL, and all major credit/debit cards, including Mastercard, Visa, American Express, Maestro, Discover, Diners Club, JCB, UnionPay, and Mada. A few local payment methods are available in a few countries.

Which package should I choose?

Ideally, you would want to choose a package that can accommodate your website's current resource consumption. You would also like to keep a bit of headroom to accommodate traffic spikes and future growth. Feel free to contact us to discuss your options, and we would be happy to help you choose the right package for your website.

How do I upgrade my package?

You can upgrade to a larger package from your Client Area by paying the price difference. Upgrading is automated, seamless, and does not involve any downtime or interruption.

You can also upgrade to a Managed High Frequency VPS, Quasi Dedicated Server, or Managed Dedicated Server. We will handle migrating your websites to the new server.

How do I transfer my websites?

We offer free migration from cPanel and DirectAdmin based hosting accounts. Our expert migration team will transfer all your websites, scripts, emails, and databases from your previous hosting account to your Semi Dedicated Hosting account with us.

Do you allow adult content?

No, hosting content that could be considered adult in nature is not allowed on any package.

Do you provide SSH access?

Yes, we provide jailed SSH access. To obtain your SSH access, please open a support ticket for instructions.

What is jailed SSH access?

Jailed SSH access is a secure SSH access where a user can only access their files; they cannot access other users' files.

How much resource is allocated to a hosting account?

Please refer to this article for resource allocation details.

What happens if I need more server resources for my hosting account?

You can always upgrade to a larger package if you need more resources. Sometimes, resource consumption can be lowered by a few tweaks without needing to upgrade. For example, you can make use of our LiteSpeed Cache, which reduces resource consumption tremendously.

Can I have trial of a hosting account?

All our hosting packages include a Money Back Guarantee, allowing you to try out hosting before committing long term.

Do I need any prior experience to use Semi Dedicated Hosting?

No, you do not need any prior experience to use our Semi Dedicated Hosting. An easy to use and intuitive control panel called cPanel is included to manage your hosting, websites, and emails. You can use it to easily add/remove domains, email accounts, FTP accounts, databases and manage every aspect of your websites.

Who will manage the server?

We will. Semi Dedicated Hosting comes with a fully managed service. Our dedicated team of cPanel certified system administrators will expertly handle server management 24 hours a day, even during holidays.

Do you provide root access?

No, Semi Dedicated Hosting does not come with root access. Please have a look at our VPS Hosting and Dedicated Server packages if you need root access.

Do you provide offsite backup?

Yes, offsite backup is included for free with all Semi Dedicated Hosting packages. Your entire hosting account is automatically backed up daily to an offsite server located in a geographically different data center. Up to 30 backups, one for each day in a month, are kept for up to 30 days.

Do you provide SSL certificates?

Yes, we provide SSL certificates for free. You can install an unlimited number of SSL certificates on all your domains with just a mouse click. Once installed, they will be renewed automatically without any intervention from you.

Does Semi Dedicated Hosting have VPS like isolation?

Each hosting account is isolated in its own lightweight virtual environment, much like an OpenVZ VPS. We create a lightweight virtual environment and a virtualized file system for each hosting account to keep them separate from one another. Issues in one hosting account cannot affect the other accounts on the server. If one account gets infected or compromised, the impact is isolated to that account only, and all other accounts remain unaffected.

What are the limitations of Semi Dedicated Hosting?

You cannot install any server software or change server configuration. You can change the user-level configuration, change PHP versions, modify PHP configuration, enable/disable PHP extensions, install WordPress, Joomla, and 450+ other apps, etc.

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