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High Frequency VPS FAQ

High Performance KVM VPS with Scalable Architecture

Frequently Asked Questions

How do I transfer my websites?

We offer free migration with Managed VPS. We will transfer your websites, scripts, databases, and emails from cPanel and DirectAdmin based hosting accounts, and other supported servers to your VPS with us.

What is A High Frequency VPS?

Traditional VPS providers use bulky CPUs with high multi-thread (MT) but poor single-thread (ST) performance. High MT performance allows them to host more VPS on the node. But poor ST performance slows down page load times.

A High Frequency VPS uses CPUs with high single-thread performance, and High Frequency Compute infrastructure, delivering blistering fast page load times.

Is it fully managed?

A Managed VPS includes a fully managed service. We handle server-side tasks entirely, including server administration, management, software installation, configuration, security, optimization, updates, maintenance, and troubleshooting. Our dedicated team of cPanel certified system administrators will expertly handle server management 24 hours a day, 365 days a year, even during holidays. You get an entirely hands off hosting experience.

Do I need any experience to use a Managed VPS?

You do not need any experience in server administration. We provide an easy-to-use control panel so you can focus on your websites without worrying about managing your VPS. You can use it to easily one-click install WordPress and other applications, modify PHP settings, add/remove domains, email accounts, FTP accounts, databases, and manage many other features. We handle server-side tasks, maintenance, and troubleshooting.

What is the advantage of VPS over Semi Dedicated Hosting?

VPS comes with root access. You can install software and modify the server configuration. You are the only user using the various software installed on it. That makes a big difference. For example, if you have an application with heavy database usage, you might need exclusive access to the MySQL server. Since you are the only user on a VPS, you will have exclusive access by default. You can also customize the MySQL server configuration if needed. The same applies to all other software.

What is the difference between VPS and Semi Dedicated Hosting?

Semi comes with SSH access, but no root access. You can modify user-level configuration, change PHP settings, enable/disable PHP extensions, and install WordPress, Joomla, and 380+ other apps, but you cannot install any software or modify the server configuration.

VPS comes with root access. You can install software and modify the server configuration.

What do I need for my website - VPS or Semi Dedicated Hosting?

If you do not need root access, Semi Dedicated Hosting is the ideal choice. Most websites do not need root access, making Semi suitable for the overwhelming majority of websites currently hosted on VPS. If you need root access, a VPS is the ideal choice. Feel free to contact us to help you choose the right service for your website.

Which package should I choose?

Ideally, you would want to choose a package that can accommodate your website's current resource consumption. You would also like to keep some headroom to accommodate routine tasks performed by the server software, traffic spikes, and future growth.

Additionally, if you create full account backups (not needed for incremental backups), you will need some free space (about 200% of the used space of the largest hosting account) on the VPS. This space is required for temporary files during backup generation and for storing the backup file. For example, if the largest hosting account consumes 20 GB of space, you need to have about 40 GB of free space to generate and store a backup.

What happens when I exceed my bandwidth?

Your network speed will be limited to 10 Mbps until the end of the month after you exceed your bandwidth limit. Your bandwidth limit will be reset on the first of every month. Consider upgrading to a larger package if you need more bandwidth than you have.

What happens if I need more server resources?

You can always upgrade to a larger package if you need more resources. In many cases, resource consumption can be reduced with a few tweaks without upgrading. You can use LiteSpeed Cache or another caching plugin alongside a CDN to significantly reduce resource consumption.

How do I upgrade my VPS?

You can upgrade to a larger VPS from your Client Area by paying the price difference. Upgrading is automated and seamless. The VPS will be rebooted to complete the upgrade, resulting in a brief interruption.

Is there a minimum contract term?

Our subscriptions start from the monthly term. There is no minimum contract term.

Which payment methods do you accept?

We accept PayPal, Apple Pay, Google Pay, iDEAL, and all major credit/debit cards, including Mastercard, Visa, American Express, Maestro, Discover, Diners Club, JCB, UnionPay, and Mada. A few local payment methods are available in a few countries.

How safe is my data with you? What will happen if my data is lost due to a server or hardware failure?

Data safety is of the highest priority to us. Backups are taken daily and stored on an offsite server located in a geographically different data center. It keeps your data safe in the event of a server issue or a hardware failure.

Do you provide daily offsite backup?

Yes, daily offsite backup is included free of charge with Managed VPS. All hosting accounts on the VPS, including websites, emails, and databases, are automatically backed up daily to an offsite server in a different data center. Up to 7 backups are created by default, one for each day of the week, unless your backup storage becomes full.

You can easily restore your data from these offsite backups in the event of any data loss or server failure. It is also useful to revert to a previous version of your websites and files if you accidentally delete something.

Do you provide hourly, weekly, and monthly backups?

Hourly, weekly, and monthly backups are available with Managed VPS. Please get in touch with us to change your backup frequency.

Do you offer Server Backup/Snapshot?

Yes, Server Backup and Snapshot are available at an additional cost. Server Backup and Snapshot are exact copies of the VPS disk. These are different from the daily offsite backup using Backuply/JetBackup.

Do you provide SSL certificates?

Yes, we provide SSL certificates for free. You can install an unlimited number of SSL certificates on all your domains with just a mouse click. Once installed, they will be renewed automatically without any intervention from you.

Do you provide round the clock, 24/7 support?

Yes, we do. We are available 24/7, round the clock, even during the holidays and festive seasons.

Do you provide guaranteed uptime?

Yes, we provide a 99.9% uptime guarantee. We have a proven history of maintaining more than 99.9% uptime on all of our servers. If we fail to uphold our commitment, we will compensate you as per our uptime guarantee.

Do you provide a money back guarantee?

We offer a money back guarantee for both Managed and Unmanaged VPS. Please find more details here.

Do you provide root/admin access?

Full root access is included by default with Unmanaged VPS.

If you have a Managed VPS, please get in touch with us to obtain access. If you have no prior experience in server administration, we recommend that you refrain from using root/admin access and let us handle server administration entirely.

Do you provide SSH access?

Yes, we provide SSH access. Please open a support ticket to obtain your SSH access.

Do you allow adult content?

No, hosting content that could be considered adult in nature is not allowed on any package listed on our website. Legal adult content may be permitted on custom dedicated servers upon prior approval.

Do you allow mining or crypto?

Crypto nodes, farming, or mining services may be allowed only on custom dedicated servers with prior approval from MechanicWeb.

Anything related to these services is not allowed on any VPS package listed on our website. Feel free to get in touch with us to discuss your requirements.

Do you block mail ports?

Mail ports on new Unmanaged VPS are blocked by default. You can request an unblock at any time.

Managed VPS does not have any such restrictions.

Is it possible to switch between Managed and Unmanaged VPS?

It is not possible to switch from a Managed VPS to an Unmanaged VPS, and vice versa. If you have a Managed VPS and want to switch to an Unmanaged VPS, you will need to order a new Unmanaged VPS, and vice versa.

What is included in the Managed Service?

We handle server-side tasks entirely, including server administration, management, software installation, configuration, security, optimization, updates, maintenance, and troubleshooting. Our dedicated team of cPanel certified system administrators will expertly handle server management 24 hours a day, 365 days a year, even during holidays. You get an entirely hands off hosting experience:

We do not hesitate to reach beyond our scope in providing support. Rest assured that we will have your back when you need us.

How much time does it take to set up my VPS?

The setup time varies based on the ordered service and upgrades.

Unmanaged VPS:

Instant setup. You will receive your VPS details via email a few minutes after payment is complete.

Managed VPS:

Around 24 hours. We install all software, configure, and optimize a VPS before handing it over. Some providers install software and hand over the server. We perform several additional tasks before delivering a VPS, which require some time:

In the end, you get a properly configured, tested, and ready for use Managed VPS.

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